Assertiveness and management of difficult, conflict situations – in company training
The „Assertiveness and Management of Difficult, Conflict Situations” training is an essential program designed for managers looking to enhance their ability to navigate and resolve conflicts within their teams. This training equips participants with the knowledge and skills needed to manage challenging situations assertively, ensuring that conflicts are addressed constructively and do not hinder team performance.
The course begins by exploring the nature of conflict, helping managers understand the sources and types of conflicts that typically arise within teams. Participants will learn to map conflicts, identify their origins using Moore’s Conflict Circle, and apply effective resolution strategies that balance benefits and risks.
A key focus of the training is on assertiveness—an essential skill for any manager. Participants will learn what assertiveness truly means, how to apply it in the workplace, and how to use it to build understanding and cooperation within their teams. Through self-diagnosis and practical exercises, managers will develop their assertiveness, learn to set boundaries, and communicate needs and expectations clearly and confidently.
The training also introduces a range of methods and tools to support conflict resolution, including Nonviolent Communication (NVC) and the STER method. These tools help managers communicate effectively, focusing on facts rather than emotions, and guide them in resolving conflicts in a way that strengthens team cohesion.
Finally, the course addresses problem-solving techniques, teaching managers how to identify, describe, and address problems effectively. Participants will learn to minimize risks, implement corrective actions, and monitor their progress to ensure long-term solutions.
This training is ideal for managers seeking to improve their conflict management skills, foster a cooperative team environment, and handle difficult situations with confidence and clarity.
Assertiveness and management of difficult, conflict situations – in company training
The „Assertiveness and Management of Difficult, Conflict Situations” training is an essential program designed for managers looking to enhance their ability to navigate and resolve conflicts within their teams. This training equips participants with the knowledge and skills needed to manage challenging situations assertively, ensuring that conflicts are addressed constructively and do not hinder team performance.
The course begins by exploring the nature of conflict, helping managers understand the sources and types of conflicts that typically arise within teams. Participants will learn to map conflicts, identify their origins using Moore’s Conflict Circle, and apply effective resolution strategies that balance benefits and risks.
A key focus of the training is on assertiveness—an essential skill for any manager. Participants will learn what assertiveness truly means, how to apply it in the workplace, and how to use it to build understanding and cooperation within their teams. Through self-diagnosis and practical exercises, managers will develop their assertiveness, learn to set boundaries, and communicate needs and expectations clearly and confidently.
The training also introduces a range of methods and tools to support conflict resolution, including Nonviolent Communication (NVC) and the STER method. These tools help managers communicate effectively, focusing on facts rather than emotions, and guide them in resolving conflicts in a way that strengthens team cohesion.
Finally, the course addresses problem-solving techniques, teaching managers how to identify, describe, and address problems effectively. Participants will learn to minimize risks, implement corrective actions, and monitor their progress to ensure long-term solutions.
This training is ideal for managers seeking to improve their conflict management skills, foster a cooperative team environment, and handle difficult situations with confidence and clarity.
Aims & benefits
AIMS:
- To provide managers with a deep understanding of conflict sources, types, and resolution strategies.
- To develop assertiveness skills as a foundation for effective communication and conflict resolution.
- To equip participants with practical tools and techniques for managing difficult situations and conflicts within their teams.
- To enhance problem-solving abilities, enabling managers to identify, address, and resolve issues effectively.
THE TRAINING REINFORCES KNOWLEDGE OF:
- The dynamics of conflict and the different types of conflict situations that can arise in teams.
- Moore’s Conflict Circle and its application in identifying and resolving team conflicts.
- The principles and practices of assertiveness in a managerial context.
- Key strategies and tools for effective conflict resolution and problem-solving.
THE TRAINING REINFORCES SKILLS IN:
- Mapping and analyzing conflicts within a team to find constructive solutions.
- Applying assertive communication techniques to express needs, set boundaries, and foster cooperation.
- Using Nonviolent Communication (NVC) and the STER method to manage and resolve conflicts constructively.
- Identifying and solving problems effectively, with a focus on minimizing risks and implementing sustainable corrective actions.
Agenda
Difficult situations in the work of a Manager.
5 types of attitudes in conflict/difficult situations.
What is a conflict, when does a conflict occur, what are its sources and resolution strategies
- Mapping conflicts in the team: in what situations do conflicts most often arise?
- Sources of conflicts in the team based on the conflict circle according to Moore.
- How can Moore’s circle help in finding solutions to conflict?
- Key conflict resolution strategies: benefit-risk analysis.
Assertiveness as a foundation for building understanding and cooperation in a team.
- What is and what is not assertiveness? – facts and myths in practice.
- My assertiveness map – self-diagnosis.
- Identification of needs and expectations in cooperation and methods of communicating them assertively.
- Setting boundaries and assertive refusal – how to build understanding and cooperation, despite or thanks to refusal?
Methods and tools supporting conflict resolution
- Key principles of NVC in practice (Nonviolent communication): matrix of messages supporting understanding, giraffe language and jackal language
- Fact Finder: communication based on facts – how to communicate on a daily basis: with awareness of different perception maps and styles, with empathy and respect, while maintaining focus on the problem and the search for a solution, not on emotions and conflict?
- STER method: how to talk about difficulties in achieving goals and constructively look for solutions?
- Best practices for resolving conflict situations: CSS matrix (what I am doing right and will continue, what I am doing wrong and will stop doing, what I will start using).
Problem solving, how to identify problems and solve them effectively
- What is a problem? What is a risk?
- Problem-describing tools and techniques in getting to the root of the problem.
- Actions to minimise risks.
- Supportive tools and techniques.
- Risk matrix.
- Problem solving action planning.
- Supporting tools and techniques.
- Monitoring of corrective action.
- Tools and techniques to support corrective action.
- Why problems arise and how they can be reduced.
Difficult situations in the work of a Manager.
5 types of attitudes in conflict/difficult situations.
What is a conflict, when does a conflict occur, what are its sources and resolution strategies
- Mapping conflicts in the team: in what situations do conflicts most often arise?
- Sources of conflicts in the team based on the conflict circle according to Moore.
- How can Moore’s circle help in finding solutions to conflict?
- Key conflict resolution strategies: benefit-risk analysis.
Assertiveness as a foundation for building understanding and cooperation in a team.
- What is and what is not assertiveness? – facts and myths in practice.
- My assertiveness map – self-diagnosis.
- Identification of needs and expectations in cooperation and methods of communicating them assertively.
- Setting boundaries and assertive refusal – how to build understanding and cooperation, despite or thanks to refusal?
Methods and tools supporting conflict resolution
- Key principles of NVC in practice (Nonviolent communication): matrix of messages supporting understanding, giraffe language and jackal language
- Fact Finder: communication based on facts – how to communicate on a daily basis: with awareness of different perception maps and styles, with empathy and respect, while maintaining focus on the problem and the search for a solution, not on emotions and conflict?
- STER method: how to talk about difficulties in achieving goals and constructively look for solutions?
- Best practices for resolving conflict situations: CSS matrix (what I am doing right and will continue, what I am doing wrong and will stop doing, what I will start using).
Problem solving, how to identify problems and solve them effectively
- What is a problem? What is a risk?
- Problem-describing tools and techniques in getting to the root of the problem.
- Actions to minimise risks.
- Supportive tools and techniques.
- Risk matrix.
- Problem solving action planning.
- Supporting tools and techniques.
- Monitoring of corrective action.
- Tools and techniques to support corrective action.
- Why problems arise and how they can be reduced.
Experts
THE TRAINING METHODS
Activity Based Learning
The training follows the Kolb cycle and the ABL method (Activity Based Learning).
Workshops
Participants take part in activating exercises preceded by the necessary theoretical introduction.
Feedback
Participants have the opportunity to self-diagnose and receive feedback from the trainer.
Full activation
The trainer presents knowledge using 3 channels of information transfer - sight, movement, hearing.
Discussion
Discussion panel, group and individual exercises, presentation, role playing, case studies and review films.
Opinions
Oceny dla tego szkolenia:
Oceń to szkolenie:
Clients
Organizational informations
How do we prepare our training projects?
Analysing your training needs
Verification of your training aims
Creating a training programme
Logical & administrative settings
Realization of the project
5 reasons you should pick our training:
1. Based on deeply analyse of your training needs, we will recommend you best trainer and programme offer.
2. Through the whole project, there’s gonna be an account manager to take care of your needs.
3. Participants will get all the necessary training materials in very attractive form.
4. We guarantee using variety of training methods through the whole project.
5. Your project will be closed with after training report containing evaluation and reccomendations for the future.
Have questions?
Contact us:
18 Widok St, Apt 2,
00-023 Warsaw
(22) 224 21 95
603 906 655
biuro@humanskills.pl
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