Aims & benefits
Agenda
Training program: Assertiveness at work
MODULE I. Basics of working with assertiveness
- Assertiveness at work – what exactly is it?
- Consequences of not being assertive and the benefits of being assertive.
- Aggression, submission, assertiveness – what’s the difference?
- Conditions of assertiveness – „I’m OK and you’re OK”.
- Forces that inhibit and support assertiveness.
- Self-esteem and awareness of own skills in the field of assertiveness in everyday life and at work.
MODULE II. How to talk about what we need?
- Berne’s transactional analysis – what do people play: a child, a parent and an adult?
- Karpman’s Drama Triangle – when can you become a Savior, Persecutor or Victim? What unfulfilled needs are behind each of these roles?
- Assertiveness in verbal and non-verbal communication – how to occupy space, adopt an attitude and take care of the tone of voice to be perceived as an assertive person?
- How to build assertive messages? The role of the „I” message.
- How to use assertiveness techniques effectively so as not to be perceived as a submissive or aggressive person?
MODULE III. How to assertively deal with difficult interlocutors?
- Assertive behavior in contacts with the superior, clients and co-workers
- How to ensure the clarity of our intentions?
- How to assertively ask for the implementation of the arrangements and our needs?
- How to say “no” assertively?
- How to respond to unpleasant behavior with tact and manners?
- How to assertively exchange views so as not to be taken advantage of?
MODULE IV. How to assertively deal with different people in the environment?
- Different types of energy vampires and their strategies.
- Aggressive people.
- People using others to meet their own needs.
- People using manipulation techniques.
- How to keep an eye on your own assertiveness on a daily basis?
- How to build/rebuild assertiveness?
Training program: Assertiveness at work
MODULE I. Basics of working with assertiveness
- Assertiveness at work – what exactly is it?
- Consequences of not being assertive and the benefits of being assertive.
- Aggression, submission, assertiveness – what’s the difference?
- Conditions of assertiveness – „I’m OK and you’re OK”.
- Forces that inhibit and support assertiveness.
- Self-esteem and awareness of own skills in the field of assertiveness in everyday life and at work.
MODULE II. How to talk about what we need?
- Berne’s transactional analysis – what do people play: a child, a parent and an adult?
- Karpman’s Drama Triangle – when can you become a Savior, Persecutor or Victim? What unfulfilled needs are behind each of these roles?
- Assertiveness in verbal and non-verbal communication – how to occupy space, adopt an attitude and take care of the tone of voice to be perceived as an assertive person?
- How to build assertive messages? The role of the „I” message.
- How to use assertiveness techniques effectively so as not to be perceived as a submissive or aggressive person?
MODULE III. How to assertively deal with difficult interlocutors?
- Assertive behavior in contacts with the superior, clients and co-workers
- How to ensure the clarity of our intentions?
- How to assertively ask for the implementation of the arrangements and our needs?
- How to say “no” assertively?
- How to respond to unpleasant behavior with tact and manners?
- How to assertively exchange views so as not to be taken advantage of?
MODULE IV. How to assertively deal with different people in the environment?
- Different types of energy vampires and their strategies.
- Aggressive people.
- People using others to meet their own needs.
- People using manipulation techniques.
- How to keep an eye on your own assertiveness on a daily basis?
- How to build/rebuild assertiveness?
Experts
THE TRAINING METHODS
Activity Based Learning
The training follows the Kolb cycle and the ABL method (Activity Based Learning).
Workshops
Participants take part in activating exercises preceded by the necessary theoretical introduction.
Feedback
Participants have the opportunity to self-diagnose and receive feedback from the trainer.
Full activation
The trainer presents knowledge using 3 channels of information transfer - sight, movement, hearing.
Discussion
Discussion panel, group and individual exercises, presentation, role playing, case studies and review films.
Opinions
Oceny dla tego szkolenia:
Oceń to szkolenie:
Clients
Organizational informations
How do we prepare our training projects?
Analysing your training needs
Verification of your training aims
Creating a training programme
Logical & administrative settings
Realization of the project
5 reasons you should pick our training:
1. Based on deeply analyse of your training needs, we will recommend you best trainer and programme offer.
2. Through the whole project, there’s gonna be an account manager to take care of your needs.
3. Participants will get all the necessary training materials in very attractive form.
4. We guarantee using variety of training methods through the whole project.
5. Your project will be closed with after training report containing evaluation and reccomendations for the future.
Have questions?
Contact us:
18 Widok St, Apt 2,
00-023 Warsaw
(22) 224 21 95
603 906 655
biuro@humanskills.pl
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(22) 224 21 95
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biuro@humanskills.pl
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