After the workshop, participants:
The main objective of the module will be the formation of the ability to manage a difficult situation and the attitude of a stress-resistant professional consultant, understanding his own emotions and those of the client, giving himself space to find the best solution and maintaining a positive relationship with the caller.
TRAINING PROGRAM:
TRAINING PROGRAM:
The training follows the Kolb cycle and the ABL method (Activity Based Learning).
Participants take part in activating exercises preceded by the necessary theoretical introduction.
Participants have the opportunity to self-diagnose and receive feedback from the trainer.
The trainer presents knowledge using 3 channels of information transfer - sight, movement, hearing.
Discussion panel, group and individual exercises, presentation, role playing, case studies and review films.
The most useful/interesting parts of the content from the training:
„The role plays and the cases where we were putting in practice what we have learnt during
the theoretical parts of the training.”
„How to structure a response to the client. How to manage the emotions.”
„Examples of how to communicate with the client, theoretical part.”
Trener przeszkolił z powyższego tematu pracowników takich firm jak: BSI Group Polska Sp. z o.o..
1. Based on deeply analyse of your training needs, we will recommend you best trainer and programme offer.
2. Through the whole project, there’s gonna be an account manager to take care of your needs.
3. Participants will get all the necessary training materials in very attractive form.
4. We guarantee using variety of training methods through the whole project.
5. Your project will be closed with after training report containing evaluation and reccomendations for the future.
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