interpersonal-communication-at-work

Interpersonal Communication at Work – in company training

Interpersonal Communication at Work – in company training

interpersonal-communication-at-work

Aims & benefits

Agenda

Training program: Interpersonal communication at work

MODULE I. Interpersonal communication at work as a source of success in building relationships

  • Can you not communicate?
  • Communication in relationship building.
  • Communication in people management.
  • Barriers to effective communication.

MODULE II. Self-presentation as a message

  • Business credibility – building the image of a professional.
  • The role of professional image.
  • Creating your positive image – building professional authority.

MODULE III. The power of verbal communication

  • The anatomy of speech.
  • Asking good questions.
  • Distinguishing fact from interpretation in conversation.
  • Distortions in verbal communication.
  • Using the language of influence and persuasion.

MODULE IV. Active listening

  • Listen and hear.
  • How to listen actively?
  • How to use coaching questions?
  • Questions as a method of gathering information and dealing with difficult situations.
  • Paraphrase technique.

MODULE V. Assertive communication in interpersonal contacts

  • What is assertiveness?
  • Fundamentals of Non-Violence Communication by M. Rosenberg.
  • Assertive expression of expectations – the „I” message.

MODULE VI. Feedback in interpersonal communication

  • What is feedback?
  • How to give motivating feedback?
  • Criticizing with respect – is it possible?
  • Praise – how does it work on others?

Training program: Interpersonal communication at work

MODULE I. Interpersonal communication at work as a source of success in building relationships

  • Can you not communicate?
  • Communication in relationship building.
  • Communication in people management.
  • Barriers to effective communication.

MODULE II. Self-presentation as a message

  • Business credibility – building the image of a professional.
  • The role of professional image.
  • Creating your positive image – building professional authority.

MODULE III. The power of verbal communication

  • The anatomy of speech.
  • Asking good questions.
  • Distinguishing fact from interpretation in conversation.
  • Distortions in verbal communication.
  • Using the language of influence and persuasion.

MODULE IV. Active listening

  • Listen and hear.
  • How to listen actively?
  • How to use coaching questions?
  • Questions as a method of gathering information and dealing with difficult situations.
  • Paraphrase technique.

MODULE V. Assertive communication in interpersonal contacts

  • What is assertiveness?
  • Fundamentals of Non-Violence Communication by M. Rosenberg.
  • Assertive expression of expectations – the „I” message.

MODULE VI. Feedback in interpersonal communication

  • What is feedback?
  • How to give motivating feedback?
  • Criticizing with respect – is it possible?
  • Praise – how does it work on others?

Experts

THE TRAINING METHODS

Activity Based Learning

The training follows the Kolb cycle and the ABL method (Activity Based Learning).

Workshops

Participants take part in activating exercises preceded by the necessary theoretical introduction.

Feedback

Participants have the opportunity to self-diagnose and receive feedback from the trainer.

Full activation

The trainer presents knowledge using 3 channels of information transfer - sight, movement, hearing.

Discussion

Discussion panel, group and individual exercises, presentation, role playing, case studies and review films.

Opinions

Oceny dla tego szkolenia:
0,0
Rated 0,0 out of 5
0,0 / 5 (na podstawie 0 opinii)
Doskonałe0%
Bardzo dobre0%
Przeciętne0%
Słabe0%
Fatalne0%
Oceń to szkolenie:

Clients

Organizational informations

How do we prepare our training projects?

Analysing your training needs

Verification of your training aims

Creating a training programme

Logical & administrative settings

Realization of the project

5 reasons you should pick our training:

1. Based on deeply analyse of your training needs, we will recommend you best trainer and programme offer.

2. Through the whole project, there’s gonna be an account manager to take care of your needs.

3. Participants will get all the necessary training materials in very attractive form.

4. We guarantee using variety of training methods through the whole project.

5. Your project will be closed with after training report containing evaluation and reccomendations for the future.

best quality guaranteed

We will adapt the programme to your needs!

Have questions?

Contact us:

18 Widok St, Apt 2,
00-023 Warsaw

(22) 224 21 95

603 906 655

biuro@humanskills.pl

You might also like

How about special prices for your employees?

Not sure if it is a training for you?
Rely on our experience and ask for a free consultation:

biuro@humanskills.pl

Write an e-mail