Interpersonal Communication at Work – in company training
Interpersonal communication skills are at the heart of professional success. This training offers participants the opportunity to enhance their ability to build relationships, manage conversations effectively, and create an atmosphere of trust and understanding. Through interactive modules, participants will develop practical tools to improve verbal and non-verbal communication, master active listening, and navigate challenging interactions with confidence and professionalism.
Whether you’re looking to strengthen your leadership skills, improve teamwork, or enhance workplace harmony, this program is designed to provide actionable strategies that foster personal and organizational growth.
Interpersonal Communication at Work – in company training
Interpersonal communication skills are at the heart of professional success. This training offers participants the opportunity to enhance their ability to build relationships, manage conversations effectively, and create an atmosphere of trust and understanding. Through interactive modules, participants will develop practical tools to improve verbal and non-verbal communication, master active listening, and navigate challenging interactions with confidence and professionalism.
Whether you’re looking to strengthen your leadership skills, improve teamwork, or enhance workplace harmony, this program is designed to provide actionable strategies that foster personal and organizational growth.
Aims & benefits
Aims & Benefits:
- Build Stronger Relationships: Learn the foundational principles of effective communication to establish trust and rapport in professional interactions.
- Develop a Professional Image: Gain insights into crafting a credible, authoritative image through self-presentation and consistent messaging.
- Master Verbal Communication: Enhance your ability to ask powerful questions, differentiate facts from interpretations, and use persuasive language effectively.
- Practice Active Listening: Discover how to listen actively, use paraphrasing, and apply coaching questions to deepen understanding and resolve conflicts.
- Enhance Assertiveness: Learn to express expectations confidently and respectfully using techniques like Non-Violent Communication and “I” messages.
- Provide Constructive Feedback: Develop the skills to give motivating feedback, deliver respectful criticism, and understand the impact of praise on workplace morale.
This training is an investment in both personal development and the creation of a more collaborative, communicative, and productive workplace environment.
Agenda
Training program: Interpersonal communication at work
MODULE I. Interpersonal communication at work as a source of success in building relationships
- Can you not communicate?
- Communication in relationship building.
- Communication in people management.
- Barriers to effective communication.
MODULE II. Self-presentation as a message
- Business credibility – building the image of a professional.
- The role of professional image.
- Creating your positive image – building professional authority.
MODULE III. The power of verbal communication
- The anatomy of speech.
- Asking good questions.
- Distinguishing fact from interpretation in conversation.
- Distortions in verbal communication.
- Using the language of influence and persuasion.
MODULE IV. Active listening
- Listen and hear.
- How to listen actively?
- How to use coaching questions?
- Questions as a method of gathering information and dealing with difficult situations.
- Paraphrase technique.
MODULE V. Assertive communication in interpersonal contacts
- What is assertiveness?
- Fundamentals of Non-Violence Communication by M. Rosenberg.
- Assertive expression of expectations – the „I” message.
MODULE VI. Feedback in interpersonal communication
- What is feedback?
- How to give motivating feedback?
- Criticizing with respect – is it possible?
- Praise – how does it work on others?
Training program: Interpersonal communication at work
MODULE I. Interpersonal communication at work as a source of success in building relationships
- Can you not communicate?
- Communication in relationship building.
- Communication in people management.
- Barriers to effective communication.
MODULE II. Self-presentation as a message
- Business credibility – building the image of a professional.
- The role of professional image.
- Creating your positive image – building professional authority.
MODULE III. The power of verbal communication
- The anatomy of speech.
- Asking good questions.
- Distinguishing fact from interpretation in conversation.
- Distortions in verbal communication.
- Using the language of influence and persuasion.
MODULE IV. Active listening
- Listen and hear.
- How to listen actively?
- How to use coaching questions?
- Questions as a method of gathering information and dealing with difficult situations.
- Paraphrase technique.
MODULE V. Assertive communication in interpersonal contacts
- What is assertiveness?
- Fundamentals of Non-Violence Communication by M. Rosenberg.
- Assertive expression of expectations – the „I” message.
MODULE VI. Feedback in interpersonal communication
- What is feedback?
- How to give motivating feedback?
- Criticizing with respect – is it possible?
- Praise – how does it work on others?
Experts
THE TRAINING METHODS
Activity Based Learning
The training follows the Kolb cycle and the ABL method (Activity Based Learning).
Workshops
Participants take part in activating exercises preceded by the necessary theoretical introduction.
Feedback
Participants have the opportunity to self-diagnose and receive feedback from the trainer.
Full activation
The trainer presents knowledge using 3 channels of information transfer - sight, movement, hearing.
Discussion
Discussion panel, group and individual exercises, presentation, role playing, case studies and review films.
Opinions
„Useful training content: All the discussions and scenarios; egogram systemology; bulider, runner, observer communication.”
Oceny dla tego szkolenia:
Oceń to szkolenie:
Clients
Signify Poland sp. z o.o., HARMAN Automotive.
Organizational informations
How do we prepare our training projects?
Analysing your training needs
Verification of your training aims
Creating a training programme
Logical & administrative settings
Realization of the project
5 reasons you should pick our training:
1. Based on deeply analyse of your training needs, we will recommend you best trainer and programme offer.
2. Through the whole project, there’s gonna be an account manager to take care of your needs.
3. Participants will get all the necessary training materials in very attractive form.
4. We guarantee using variety of training methods through the whole project.
5. Your project will be closed with after training report containing evaluation and reccomendations for the future.
Have questions?
Contact us:
18 Widok St, Apt 2,
00-023 Warsaw
(22) 224 21 95
603 906 655
biuro@humanskills.pl
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Not sure if it is a training for you?
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(22) 224 21 95
Call us
biuro@humanskills.pl
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