Training program: Interpersonal communication at work

MODULE I. Interpersonal communication at work as a source of success in building relationships

• Can you not communicate?
• Communication in relationship building.
• Communication in people management.
• Barriers to effective communication.

MODULE II. Self-presentation as a message

• Business credibility – building the image of a professional.
• The role of professional image.
• Creating your positive image – building professional authority.

MODULE III. The power of verbal communication

• The anatomy of speech.
• Asking good questions.
• Distinguishing fact from interpretation in conversation.
• Distortions in verbal communication.
• Using the language of influence and persuasion.

MODULE IV. Active listening

• Listen and hear.
• How to listen actively?
• How to use coaching questions?
• Questions as a method of gathering information and dealing with difficult situations.
• Paraphrase technique.

MODULE V. Assertive communication in interpersonal contacts

• What is assertiveness?
• Fundamentals of Non-Violence Communication by M. Rosenberg.
• Assertive expression of expectations – the „I” message.

MODULE VI. Feedback in interpersonal communication

• What is feedback?
• How to give motivating feedback?
• Criticizing with respect – is it possible?
• Praise – how does it work on others?

Training program: Interpersonal communication at work

MODULE I. Interpersonal communication at work as a source of success in building relationships

• Can you not communicate?
• Communication in relationship building.
• Communication in people management.
• Barriers to effective communication.

MODULE II. Self-presentation as a message

• Business credibility – building the image of a professional.
• The role of professional image.
• Creating your positive image – building professional authority.

MODULE III. The power of verbal communication

• The anatomy of speech.
• Asking good questions.
• Distinguishing fact from interpretation in conversation.
• Distortions in verbal communication.
• Using the language of influence and persuasion.

MODULE IV. Active listening

• Listen and hear.
• How to listen actively?
• How to use coaching questions?
• Questions as a method of gathering information and dealing with difficult situations.
• Paraphrase technique.

MODULE V. Assertive communication in interpersonal contacts

• What is assertiveness?
• Fundamentals of Non-Violence Communication by M. Rosenberg.
• Assertive expression of expectations – the „I” message.

MODULE VI. Feedback in interpersonal communication

• What is feedback?
• How to give motivating feedback?
• Criticizing with respect – is it possible?
• Praise – how does it work on others?